Our ethics

We make an initial offer after just one hour. This offer is based on the information you give us, historical data for your home and data for your area, which we find online. If you’re happy to accept this initial ballpark figure, we will get an independent RICS surveyor to value your property, at our cost. This is to make sure that our offer is fair for both of us. We will then make our formal offer, which is likely to be the same or very similar to our initial offer. If you are happy with this and accept, we guarantee the sale and we promise that we will never change the price. Once you’ve accepted our formal offer, you can relax in the comfort of knowing exactly how much you will receive - and can start planning for your next adventure!

It’s surprising how many organisations don’t get the basics right. Time and time again companies make it difficult to speak to the person in charge, they lack straightforward and honest communication, they don’t work with speed and accuracy, and sometimes they even fail to complete the task they were hired for… it’s amazing how often we engage with businesses that frustrate us more than they help us, on a daily basis.

We wanted to create the sort of company that we would love to engage with. Our test is simple - would we love to be Vivo clients? If the answer is yes, we know that we’re doing our job. This is why you can call us on our mobiles 24/7, we’ll get back to you promptly if you email us, and we’ll pay the price we agreed when we make you an offer. Business is personal for us, so we’ll treat you the way we’d want to be treated ourselves.

Unlike some property buyers, we believe that the responsibility falls on us to ensure the process is as official and fair as possible. This is why we agree upfront to pay for everything, from the RICS survey to solicitor’s fees.

Buying and selling a home is a deeply personal experience that is different for everyone. We will always respect your choices, and will even help you to decide whether or not we are the right option for your situation! If you think we aren’t, we won’t continue to contact you or hassle you for more business. If you want to test out our theory, try out our handy tool to see if you should sell your house to Vivo.

As a working family, we understand how important it is to respect privacy. We never pass on your personal details on to third parties, so you won’t get spam emails or phone calls because of us. Sometimes it might be suitable for us to put you in touch with another property company if we are unable to buy your house, but we will always check this with you before going ahead. We are part of the Information Commissioner’s Office (ICO), and follow their set of rules to protect your details.

As accredited members of the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), we follow a set of guidelines that are in place to protect you, our customer. We want to make sure that you feel 100% comfortable so that you have a straightforward and happy experience with us. That’s another reason we’re there to take your calls 24/7 - every question and query is important to us.