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Customers are our number one priority. We understand that, without you, we wouldn’t be here! That’s why we uphold our values for every customer at every stage of the process. And to give you even more confidence in us, we are registered members of nationally recognised associations.


The National Association of Property Buyers (NAPB)

The National Association of Property Buyers (NAPB) are a group of professionals committed to providing the highest possible standards in the property buying sector.


The Property Ombudsman (TPO)

As members of TPO, we proudly follow The Property Ombudsman Code of Practice, which ensures that we give our customers a fair and transparent service. Through abiding by the TPO’s Codes of Practice, we hold ourselves to higher professional standards than are currently required within the industry, setting your mind at ease.

TPO carry out regular audits of members to establish compliance with the Codes of Practice and also resolve any disputes that may arise while selling your home.


The Information Commissioner’s Office (ICO)

ICO are the UK’s independent authority set up to uphold information rights in the public interest, which means that all your information is private and confidential and will never be passed on to a third party.


The Federation of Small Businesses

As a family business, we are registered with the FSB to help support our small company and check that all our legal, financial and safety regulations are scrupulously met to offer the best service to our clients.

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Vivo Property Buyers is the trading name for Potrell London Ltd, The Ashridge Business Centre 121 High Street, Berkhamsted, Hertfordshire, HP4 2DJ.

©2021 Vivo