Posted by Vivo_Team on June 30th, 2021

Is it taking too long to sell your home?

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If you’re selling your home on the open market, it’s highly likely that you’ll be using an estate agent helping you as part of the process. Specifically, they act as a middle-person between you, the seller and any potential buyers. They’re important to sellers as they help you set the home price, market it, conduct viewings and manage negotiations. In addition, estate agents ensure that the buyer is serious about buying your property,  checking their proof and source of funds for the deposit, as well as their salary to pay for the mortgage (if not buying outright). From initially advertising your property to exchange of contracts and completion, they help to keep the process moving. Therefore an underperforming estate agent can have a big impact on every aspect of your house sale, including negatively impacting the speed, value and smoothness of the sale. All of which could cause you a lot of stress and hassle, and cost you a lot of time and money.

A good estate agent will have a proven track record, a dedicated manager assigned specifically to your property who is proactive and speedy in terms of communication and will market your property properly and on all the best platforms. In other words, they will get the job done and make you feel taken care of throughout the process. If a sale is proving to be difficult, they will communicate this honestly and quickly.

Signs that your estate agent is not performing well

If you’ve been unlucky, you might be using an estate agent that’s not performing to your expectations. Your sale may have taken much longer than expected, received little interest from buyers or you may have found it difficult to get the ‘answers’ about the status of selling your property. Sometimes, the goal of the estate agent is different to yours. While you want to sell your home fast, your agent may be more interested in growing the number of listings than actually making sales, especially if they are paid commission for new business leads instead of transactions. So you might find they’re very active and engaged when trying to secure your listing but, after this, their effort with your property drops off significantly. Have you experienced any of the following signs of an underperforming estate agent:

  • The agent isn’t expressing too much interest in selling your home and is difficult to get hold of. You aren’t having calls or emails returned.
  • Your agent makes it difficult to provide breakdowns on how your home is being marketed.
  • You can’t find your property listed in places like Rightmove, Zoopla, on theMarket, or their own website or social media accounts.
  • When you do see your property online, they aren’t providing enough information on your home’s listing, or are providing inaccurate information. The language used to describe your home isn’t exciting and motivating and feels lazily put together.
  • There isn’t a particular person who is in charge of handling the sale of your property. You get passed around to different members of staff.
  • There is a constant change in staff – this may signal bad employee relations which will impact delivery to you, the client. This will also affect working productivity as new agents will be having to learn the ropes and may be inexperienced in your local market.
  • You’re not satisfied with the answers you’re receiving from them. You may be receiving a lot of excuses such as the market being slow, the weather not being conducive to viewings, the asking price is too high, the current tenants are putting off buyers. Look to see if they’re coming up with solutions to issues rather than focussing on ‘problems’.
  • Viewings have dried up or there have only been a few, when there should be several viewings a week. Ask them why this may be the case.
  • They are exaggerating the number of viewings they are said to be having at your property. Ask for evidence if you’re unable to see the viewings in person.

What to do if your estate agent is not performing

If you are unhappy with the performance of your estate agent, you should try to communicate areas that you think they could be doing better in. Sometimes being honest and upfront can turn things around, especially if you set expectations and ensure everyone knows what they are responsible for. For example, you could agree to discuss property feedback after viewings, and they may let you know that certain parts of your property could be negatively impacting offers being made on it. However, if they continue to show signs of underperforming, and they lack the signs of a good agent, it may be time to look at other options.

Option 1: Change your estate agent

Switching agents could help you sell faster, especially if you tell your new agent that your previous one was underperforming. This would show them you’re expecting high standards and are ready to sell right away. You’d most likely have to give a notice period of around a couple of weeks to give your current agents one last chance, however they might also just remove listings and stop working on it immediately. If they behave unprofessionally afterwards then you could complain to The Property Ombudsman.


Option 2: Use more than one estate agent

This could spark a sense of competition between agencies and speed up the selling process. This could be sensible if you don’t have an exclusivity clause in the current contract (which might incur a withdrawal fee if you leave too soon due to a minimum ‘tie-in’ period), or a fixed-fee agreement (means you’ll have to pay the agent regardless).


Option 3: Sell your house privately

This could be a good option if you have time and want to maximise savings. If you do this make sure to get your own thorough valuation commissioned (subsequently setting a realistic asking price), consider advertising your property for free (some websites offer this), get an EPC (energy performance certificate) and start arranging your own viewings once you’ve carried out minor repairs and taken well presented photographs.


Option 4: Use a fast property buying company

This method removes the role of the estate agent, as the company will buy your home directly, so no need to find a buyer on the open market. As fast property buyers like Vivo buy with their own money and are immediately proceedable, it can be a great way to sell fast, albeit for a slightly lesser price than you would be able to make through the traditional route. The benefits here are that you don’t pay any fees, and can have direct contact with your buyer, rather than having to use middlemen like estate agents. It would make the selling of your house a quick, simple and straight-forward process that can take as little as 7 days. If this is something that appeals to you, feel free to get in touch with us. Here at Vivo Property Buyers, we’re very experienced and highly rated in this field, and we’d love to chat with you about your property. No fuss or hassle with no agents involved for your complete peace of mind.

With Vivo you can sell your house quickly, without agents or viewings

At Vivo, we understand how difficult these situations with estate agents not performing can be. Vivo was designed with the seller in mind so you don’t have to worry about viewings, and you don’t have to wait for the market to be in a positive trend. We’re always here to answer any questions you might have, and once our formal offer has been accepted, your sale is final with no last-minute surprises.

It’s possible for us to buy your home in just 7 days all while avoiding estate agents’ commissions and solicitors legal fees. Let Vivo take the pressure off selling your home.

If you would like to know more, please call us for free on 0800 773 4922 or fill in our quick contact form.

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